Trello

3.2/10

MODERATE

Updated 2026-10-02 · Methodology ↗

Updated 2026-10-02 · Source ↗

Key facts

Method: Web (account settings)
Notice period: Cancel anytime; paid features remain until the end of the billing period
Auto-renewal: Yes
Region: US
Category: SaaS

Cancellation steps

Click the Trello logo and open your Workspace, then go to Billing.
Open official cancel page
Scroll to the subscription section and select 'Cancel' next to your plan.
Open official cancel page
Confirm the cancellation when prompted.
Open official cancel page
If subscribed via App Store or Google Play, cancel through that platform instead.
Open official cancel page
Keep the confirmation; the workspace stays on the paid plan until period end.
Open official cancel page

Link status

Link pending re-verificationWe verify cancellation links on a rolling basis · updated 2026-10-02

Billed via Apple

If billed through Apple, cancel via iPhone/iPad Settings > Apple ID > Subscriptions.

Billed via Google Play

If billed through Google, cancel via Google Play Store > Subscriptions.

What happens after you cancel

Your access

Boards and data remain accessible; paid features downgrade to Free at period end.

Refunds

No refund for the current billing period once charged; one-time refund within 30 days of initial purchase only.

Coming back

Re-subscribe from Billing at any time to restore paid features; data is preserved.

Free trial

A free trial is available — cancel before it ends to avoid the charge.

About Trello

Trello is a SaaS service available in US. Trello renews automatically until you cancel. Cancellation requires a notice period of Cancel anytime; paid features remain until the end of the billing period. Refund terms: No refund for the current billing period once charged; one-time refund within 30 days of initial purchase only.

Why Trello scores 3.2/10

Before you start the cancellation steps, here is where Trello actually makes you work — broken down across the six axes we score.

The cancellation entry point on Trello is easy to find, scoring just 3.6/10.
Cancellation is quick at roughly 2.4 steps.
Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
There are few confirmation prompts (2.1/10), so the exit is relatively clean.
No support contact is required to cancel (1.8/10).
Everything can be done online with no phone call (0.0/10).

The net result: Trello lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.

What the score is made of

Find entry: 3.6
Steps: 2.4
Refund visibility: 8.4
Confirmation prompts: 2.1
Contact support: 1.8
Phone: 0.0

Fees, refunds & dark patterns

Read the full policy breakdown for Trello — notice period, refund rules, retention prompts and FAQ.

How to cancel Trello: fees & refunds