Key facts
- Method
- Web (account settings)
- Notice period
- None; auto-renew off means the plan downgrades at the next billing date.
- Auto-renewal
- Yes
- Region
- United States
- Category
- SaaS
Cancellation steps
Log in and click your Profile circle in the upper-right.
Open official cancel pageSelect My Account, then the Billing Details tab.
Open official cancel pageUnder Billing Profile, find Auto-renew and click the link to cancel it.
Open official cancel pageReview the cancellation terms and the downgrade date.
Open official cancel pageYour plan converts to Basic (free) at the next billing date.
Open official cancel page
Link status
Billed via Apple
iOS app purchases are billed by Apple and must be cancelled in the App Store.
What happens after you cancel
Your access
Plan downgrades to Basic (free); team plans dissolve all member accounts on cancellation.
Refunds
No pro-rata refunds except where required by law (e.g., EU 14-day cooling-off for new accounts).
Coming back
Yes, resubscribe anytime before data is removed.
Free trial
No standard free trial — cancel the paid plan before it renews.
About SurveyMonkey
SurveyMonkey is a SaaS service available in United States. SurveyMonkey renews automatically until you cancel. Cancellation requires a notice period of None; auto-renew off means the plan downgrades at the next billing date.. Refund terms: No pro-rata refunds except where required by law (e.g., EU 14-day cooling-off for new accounts).
Why SurveyMonkey scores 3.2/10
Before you start the cancellation steps, here is where SurveyMonkey actually makes you work — broken down across the six axes we score.
- The cancellation entry point on SurveyMonkey is easy to find, scoring just 3.6/10.
- Cancellation is quick at roughly 2.4 steps.
- Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.1/10), so the exit is relatively clean.
- No support contact is required to cancel (1.8/10).
- Everything can be done online with no phone call (0.0/10).
The net result: SurveyMonkey lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 3.6
- Steps
- 2.4
- Refund visibility
- 8.4
- Confirmation prompts
- 2.1
- Contact support
- 1.8
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for SurveyMonkey — notice period, refund rules, retention prompts and FAQ.
How to cancel SurveyMonkey: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions