Key facts
- Method
- Web (account settings)
- Notice period
- none (cancel any time)
- Auto-renewal
- Yes
- Region
- United States
- Category
- VPN
Cancellation steps
Log in to your PIA account dashboard on the website.
Open official cancel pageGo to the Subscription or Next billing section.
Open official cancel pageClick Turn off auto-renewal or Cancel Subscription.
Open official cancel pageFollow on-screen prompts to confirm.
Open official cancel pageTo get a refund, contact support via live chat or email within 30 days.
Open official cancel page
Link status
Billed via Apple
If billed through Apple, cancel via your Apple ID subscriptions.
Billed via Google Play
Google Play purchases: cancel via Google Play, then request refund from PIA. Apple purchases: refund handled solely by Apple.
What happens after you cancel
Your access
VPN access continues until the end of the current billing period.
Refunds
30-day money-back guarantee: full refund within 30 days of purchase or renewal for direct website purchases (new users only); not available for Apple App Store purchases (Apple handles refunds).
Coming back
You can resubscribe at any time.
Free trial
No standard free trial — cancel the paid plan before it renews.
About Private Internet Access
Private Internet Access is a VPN service available in United States. Private Internet Access renews automatically until you cancel. You can cancel at any time with no advance notice. Refund terms: 30-day money-back guarantee: full refund within 30 days of purchase or renewal for direct website purchases (new users only); not available for Apple App Store purchases (Apple handles refunds).
Why Private Internet Access scores 2.1/10
Before you start the cancellation steps, here is where Private Internet Access actually makes you work — broken down across the six axes we score.
- The cancellation entry point on Private Internet Access is easy to find, scoring just 2.2/10.
- Cancellation is quick at roughly 1.2 steps.
- Refund and proration terms are opaque — this axis scores 6.9/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (1.1/10), so the exit is relatively clean.
- No support contact is required to cancel (0.9/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Private Internet Access lands at 2.1/10 on our Friction Score — low. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 2.2
- Steps
- 1.2
- Refund visibility
- 6.9
- Confirmation prompts
- 1.1
- Contact support
- 0.9
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Private Internet Access — notice period, refund rules, retention prompts and FAQ.
How to cancel Private Internet Access: fees & refundsRelated reading
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