Key facts
- Method
- Email support
- Notice period
- none (cancel any time)
- Auto-renewal
- Yes
- Region
- British Virgin Islands
- Category
- VPN
Cancellation steps
Log into the PureVPN Member Area.
Open official cancel pageGo to Subscriptions and click Cancel (if available).
Open official cancel pageOtherwise contact 24/7 Live Chat or email help@purevpn.com to request cancellation.
Open official cancel pageFor a refund, email help@purevpn.com within 31 days of initial purchase.
Open official cancel pageConfirm the cancellation/refund request in writing.
Open official cancel page
Link status
Billed via Apple
If billed through Apple, cancel via your Apple ID subscriptions.
Billed via Google Play
App Store/Google Play purchases are non-refundable and must be managed through the store.
What happens after you cancel
Your access
Access continues until the end of the current billing period.
Refunds
31-day money-back guarantee: full refund within 31 days of initial purchase for direct purchases only; not for Apple/Google Play/coin payments and not for renewals.
Coming back
You can resubscribe at any time.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About PureVPN
PureVPN is a VPN service available in British Virgin Islands. PureVPN renews automatically until you cancel. You can cancel at any time with no advance notice. Refund terms: 31-day money-back guarantee: full refund within 31 days of initial purchase for direct purchases only; not for Apple/Google Play/coin payments and not for renewals.
Why PureVPN scores 3.9/10
Before you start the cancellation steps, here is where PureVPN actually makes you work — broken down across the six axes we score.
- Finding the cancel button on PureVPN takes some digging — it scores 4.2/10.
- Cancellation is quick at roughly 2.9 steps.
- Refund and proration terms are opaque — this axis scores 7.2/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.5/10), so the exit is relatively clean.
- You may be pushed to contact support before cancelling (6.3/10 on this axis).
- Everything can be done online with no phone call (0.0/10).
The net result: PureVPN lands at 3.9/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 4.2
- Steps
- 2.9
- Refund visibility
- 7.2
- Confirmation prompts
- 2.5
- Contact support
- 6.3
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for PureVPN — notice period, refund rules, retention prompts and FAQ.
How to cancel PureVPN: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions