Key facts
- Method
- Web (account settings)
- Notice period
- Cancel or pause anytime; paid plan stays until the end of the billing period
- Auto-renewal
- Yes
- Region
- US
- Category
- SaaS
Cancellation steps
Open your Mailchimp profile and go to Account & billing, then Settings.
Open official cancel pageSelect 'Manage my plan' and choose Pause or Delete.
Open official cancel pageConfirm to stop auto-renewal (Delete downgrades to Free).
Open official cancel pageOptionally pause for 3 or 6 months instead of full cancellation.
Open official cancel pageKeep confirmation; the account reverts to Free at period end.
Open official cancel page
Link status
What happens after you cancel
Your access
Account downgrades to the Free plan at period end; audience and data are retained.
Refunds
No refunds for monthly or annual fees already charged; pause is available instead of cancel.
Coming back
Upgrade again from Manage my plan at any time, or resume a paused plan.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About Mailchimp
Mailchimp is a SaaS service available in US. Mailchimp renews automatically until you cancel. Cancellation requires a notice period of Cancel or pause anytime; paid plan stays until the end of the billing period. Refund terms: No refunds for monthly or annual fees already charged; pause is available instead of cancel.
Why Mailchimp scores 3.2/10
Before you start the cancellation steps, here is where Mailchimp actually makes you work — broken down across the six axes we score.
- The cancellation entry point on Mailchimp is easy to find, scoring just 3.6/10.
- Cancellation is quick at roughly 2.4 steps.
- Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.1/10), so the exit is relatively clean.
- No support contact is required to cancel (1.8/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Mailchimp lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 3.6
- Steps
- 2.4
- Refund visibility
- 8.4
- Confirmation prompts
- 2.1
- Contact support
- 1.8
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Mailchimp — notice period, refund rules, retention prompts and FAQ.
How to cancel Mailchimp: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions