Key facts
- Method
- Web (account settings)
- Notice period
- None; premium access continues until the end of the billing cycle.
- Auto-renewal
- Yes
- Region
- United States
- Category
- SaaS
Cancellation steps
Determine your billing path: legacy Loom or Atlassian-managed.
Open official cancel pageLegacy: Workspace Settings > Plan & Billing > Manage Subscription > Downgrade/Cancel.
Open official cancel pageAtlassian: admin.atlassian.com > Billing > Subscriptions > Manage > Deactivate.
Open official cancel pageChoose to downgrade to Starter free or continue to cancel.
Open official cancel pageConfirm and note the exact cancellation date shown.
Open official cancel page
Link status
What happens after you cancel
Your access
Downgrades to the free Starter plan; your videos remain accessible, subject to free-plan limits.
Refunds
No prorated refunds or early-termination fees; no Atlassian-product credits.
Coming back
Yes, you can upgrade or reactivate the subscription later.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About Loom
Loom is a SaaS service available in United States. Loom renews automatically until you cancel. Cancellation requires a notice period of None; premium access continues until the end of the billing cycle.. Refund terms: No prorated refunds or early-termination fees; no Atlassian-product credits.
Why Loom scores 5.4/10
Before you start the cancellation steps, here is where Loom actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving Loom — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 5.1 steps to complete the cancellation.
- Refund and proration terms are opaque — this axis scores 9.5/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (4.4/10), so the exit is relatively clean.
- You may be pushed to contact support before cancelling (3.8/10 on this axis).
- Everything can be done online with no phone call (0.0/10).
The net result: Loom lands at 5.4/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 7.0
- Steps
- 5.1
- Refund visibility
- 9.5
- Confirmation prompts
- 4.4
- Contact support
- 3.8
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Loom — notice period, refund rules, retention prompts and FAQ.
How to cancel Loom: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions