Key facts
- Method
- Web (account settings)
- Notice period
- Delete apps and close account before next billing cycle
- Auto-renewal
- No
- Region
- United States
- Category
- SaaS
Cancellation steps
Log in to the Heroku Dashboard and delete or transfer all apps.
Open official cancel pageSettle any outstanding or current-month invoices.
Open official cancel pageGo to Account Settings and click Close this account (or Delete Team for teams).
Open official cancel pageRemove your credit card if you only want to stop charges without deleting data.
Open official cancel page
Link status
What happens after you cancel
Your access
The account is closed and apps/data deleted; billing stops.
Refunds
Month-to-month usage billing; pay any outstanding balance, then close the account—no prorated refunds.
Coming back
Account closure is irreversible; create a new account to return.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About Heroku
Heroku is a SaaS service available in United States. Heroku runs until the end of the paid period. Cancellation requires a notice period of Delete apps and close account before next billing cycle. Refund terms: Month-to-month usage billing; pay any outstanding balance, then close the account—no prorated refunds.
Why Heroku scores 5.4/10
Before you start the cancellation steps, here is where Heroku actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving Heroku — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 5.1 steps to complete the cancellation.
- Refund and proration terms are opaque — this axis scores 9.5/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (4.4/10), so the exit is relatively clean.
- You may be pushed to contact support before cancelling (3.8/10 on this axis).
- Everything can be done online with no phone call (0.0/10).
The net result: Heroku lands at 5.4/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 7.0
- Steps
- 5.1
- Refund visibility
- 9.5
- Confirmation prompts
- 4.4
- Contact support
- 3.8
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Heroku — notice period, refund rules, retention prompts and FAQ.
How to cancel Heroku: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions