Key facts
- Method
- Web (account settings)
- Notice period
- None (cancels at end of service term)
- Auto-renewal
- Yes
- Region
- United States
- Category
- Cloud Storage
Cancellation steps
Sign in to your Box.com account.
Open official cancel pageGo to account billing settings (app.box.com/master/settings/accountBilling).
Open official cancel pageUnder Billing Information, click Cancel Account.
Open official cancel pageComplete the short survey and click Continue.
Open official cancel pageConfirm by clicking Permanently Cancel My Account (or email cancel@box.com).
Open official cancel page
Link status
Billed via Apple
Business/Enterprise accounts can only be cancelled by the account administrator via the Admin Console.
What happens after you cancel
Your access
Cancels at the end of the service term; account and stored data are permanently removed.
Refunds
No explicit refund; the account cancels at the end of the current service term.
Coming back
This service does not offer resubscription once the plan ends.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About Box
Box is a Cloud Storage service available in United States. Box renews automatically until you cancel. Cancellation requires a notice period of None (cancels at end of service term). Refund terms: No explicit refund; the account cancels at the end of the current service term.
Why Box scores 3.2/10
Before you start the cancellation steps, here is where Box actually makes you work — broken down across the six axes we score.
- The cancellation entry point on Box is easy to find, scoring just 3.6/10.
- Cancellation is quick at roughly 2.4 steps.
- Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.1/10), so the exit is relatively clean.
- No support contact is required to cancel (1.8/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Box lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 3.6
- Steps
- 2.4
- Refund visibility
- 8.4
- Confirmation prompts
- 2.1
- Contact support
- 1.8
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Box — notice period, refund rules, retention prompts and FAQ.
How to cancel Box: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions