Key facts
- Method
- Web (account settings)
- Notice period
- Cancel anytime; workspace/site plan stays active until period end
- Auto-renewal
- Yes
- Region
- US
- Category
- SaaS
Cancellation steps
Open Webflow Dashboard and go to Workspace settings, then Plans.
Open official cancel pageChoose 'Downgrade to Starter' for the workspace, or Site settings > Plans for a site plan.
Open official cancel pageConfirm the downgrade to stop renewal.
Open official cancel pageFor account-level billing issues, contact Support via the help center.
Open official cancel pageKeep confirmation; paid access remains until period end.
Open official cancel page
Link status
What happens after you cancel
Your access
Workspace/site reverts to free Starter limits at period end; designs and content remain editable.
Refunds
Generally no refunds; EU/UK individual consumers get a 14-day cooling-off refund. Annual plans are not refunded after 14 days.
Coming back
Upgrade again from Plans at any time to restore paid hosting/features.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About Webflow
Webflow is a SaaS service available in US. Webflow renews automatically until you cancel. Cancellation requires a notice period of Cancel anytime; workspace/site plan stays active until period end. Refund terms: Generally no refunds; EU/UK individual consumers get a 14-day cooling-off refund. Annual plans are not refunded after 14 days.
Why Webflow scores 4.3/10
Before you start the cancellation steps, here is where Webflow actually makes you work — broken down across the six axes we score.
- Finding the cancel button on Webflow takes some digging — it scores 5.3/10.
- Cancellation is quick at roughly 3.7 steps.
- Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (3.2/10), so the exit is relatively clean.
- No support contact is required to cancel (2.7/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Webflow lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 5.3
- Steps
- 3.7
- Refund visibility
- 9.1
- Confirmation prompts
- 3.2
- Contact support
- 2.7
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Webflow — notice period, refund rules, retention prompts and FAQ.
How to cancel Webflow: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions