Key facts
- Method
- Web (account settings)
- Notice period
- Cancel anytime; paid plan stays active until the end of the billing period
- Auto-renewal
- Yes
- Region
- US
- Category
- SaaS
Cancellation steps
Open ActiveCampaign and go to Profile, then Billing & Upgrade.
Open official cancel pageClick 'Cancel my account' and follow the confirmation steps.
Open official cancel pageConfirm to stop auto-renewal; monthly plans can be paused instead.
Open official cancel pageKeep the cancellation confirmation email.
Open official cancel pageAccess continues until period end, then the account is deactivated.
Open official cancel page
Link status
What happens after you cancel
Your access
Account is deactivated at period end; you can export contacts before then.
Refunds
No refunds except a 30-day money-back guarantee on first purchase; monthly plans may be paused.
Coming back
Re-subscribe from Billing within the retention window or contact Sales to reopen.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About ActiveCampaign
ActiveCampaign is a SaaS service available in US. ActiveCampaign renews automatically until you cancel. Cancellation requires a notice period of Cancel anytime; paid plan stays active until the end of the billing period. Refund terms: No refunds except a 30-day money-back guarantee on first purchase; monthly plans may be paused.
Why ActiveCampaign scores 4.3/10
Before you start the cancellation steps, here is where ActiveCampaign actually makes you work — broken down across the six axes we score.
- Finding the cancel button on ActiveCampaign takes some digging — it scores 5.3/10.
- Cancellation is quick at roughly 3.7 steps.
- Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (3.2/10), so the exit is relatively clean.
- No support contact is required to cancel (2.7/10).
- Everything can be done online with no phone call (0.0/10).
The net result: ActiveCampaign lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 5.3
- Steps
- 3.7
- Refund visibility
- 9.1
- Confirmation prompts
- 3.2
- Contact support
- 2.7
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for ActiveCampaign — notice period, refund rules, retention prompts and FAQ.
How to cancel ActiveCampaign: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions