Key facts
- Method
- Web (account settings)
- Notice period
- None; your paid features continue until the end of the current billing cycle.
- Auto-renewal
- Yes
- Region
- United States
- Category
- SaaS
Cancellation steps
Sign in to QuickBooks Online as the primary or company admin.
Open official cancel pageGo to Settings (gear icon) and select Subscriptions and billing.
Open official cancel pageSelect Cancel subscription (or Cancel your trial).
Open official cancel pageComplete the exit survey and confirm cancellation.
Open official cancel pageA confirmation email is sent; data stays read-only for 1 year.
Open official cancel page
Link status
Billed via Apple
If subscribed via the Apple App Store, cancel in Apple Subscriptions.
Billed via Google Play
If subscribed via Google Play, cancel in Google Play (not the mobile app).
What happens after you cancel
Your access
Read-only access to company data for 1 year from cancellation; after that it is deleted.
Refunds
No prorated refunds; your company data is kept in read-only mode for 1 year after cancellation.
Coming back
Yes, resubscribe within 1 year to regain full access to your read-only data.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About QuickBooks Online
QuickBooks Online is a SaaS service available in United States. QuickBooks Online renews automatically until you cancel. Cancellation requires a notice period of None; your paid features continue until the end of the current billing cycle.. Refund terms: No prorated refunds; your company data is kept in read-only mode for 1 year after cancellation.
Why QuickBooks Online scores 4.3/10
Before you start the cancellation steps, here is where QuickBooks Online actually makes you work — broken down across the six axes we score.
- Finding the cancel button on QuickBooks Online takes some digging — it scores 5.3/10.
- Cancellation is quick at roughly 3.7 steps.
- Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (3.2/10), so the exit is relatively clean.
- No support contact is required to cancel (2.7/10).
- Everything can be done online with no phone call (0.0/10).
The net result: QuickBooks Online lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 5.3
- Steps
- 3.7
- Refund visibility
- 9.1
- Confirmation prompts
- 3.2
- Contact support
- 2.7
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for QuickBooks Online — notice period, refund rules, retention prompts and FAQ.
How to cancel QuickBooks Online: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions