Key facts
- Method
- Web (account settings)
- Notice period
- None (cancel before renewal)
- Auto-renewal
- Yes
- Region
- Global
- Category
- Fitness
Cancellation steps
Open members.onepeloton.com/preferences/subscriptions and sign in.
Open official cancel pageSelect 'Cancel' on the App membership and confirm.
Open official cancel pageAccess remains until period end.
Open official cancel page
Link status
Confirmation prompts
Shows 6/10 confirmation prompts before the final cancel. These are optional — keep selecting cancel.
Billed via Apple
If billed via Apple, cancel in iPhone Settings > Subscriptions.
Billed via Google Play
If billed via Google Play, cancel in the Play Store subscriptions list.
What happens after you cancel
Your access
App reverts to limited free content.
Refunds
No pro-rata refund mid-cycle; statutory 14-day (UK/EU); 60-day mischarge; NY 14-day post-price-increase. Can pause 1-3 months.
Coming back
Resubscribe anytime.
Free trial
Peloton offers a 30-day free trial of the Peloton App (App One or App+) to new paid members. A payment method is required, and the trial converts into a paid membership if it is not cancelled.
About Peloton App
Peloton App is a Fitness service available in Global. Peloton App renews automatically until you cancel. Cancellation requires a notice period of None (cancel before renewal). Refund terms: No pro-rata refund mid-cycle; statutory 14-day (UK/EU); 60-day mischarge; NY 14-day post-price-increase. Can pause 1-3 months.
Why Peloton App scores 5.1/10
Before you start the cancellation steps, here is where Peloton App actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving Peloton App — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 6.0 steps to complete the cancellation.
- Refund terms are reasonably clear, scoring 5.0/10.
- Peloton App stacks retention prompts — 6.0/10 on confirmation screens, with “are you sure?” and pause or discount offers before you are done.
- You may be pushed to contact support before cancelling (3.0/10 on this axis).
- Everything can be done online with no phone call (0.0/10).
The net result: Peloton App lands at 5.1/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 7.0
- Steps
- 6.0
- Refund visibility
- 5.0
- Confirmation prompts
- 6.0
- Contact support
- 3.0
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Peloton App — notice period, refund rules, retention prompts and FAQ.
How to cancel Peloton App: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions