Key facts
- Method
- Web (account settings)
- Notice period
- none (cancel any time)
- Auto-renewal
- Yes
- Region
- Global
- Category
- Cloud Storage
Cancellation steps
Log in and open 'My Account' > 'Plan'.
Open official cancel pageSelect 'Cancel' / 'Downgrade' and confirm.
Open official cancel pagePlan remains until period end.
Open official cancel page
Link status
Confirmation prompts
Shows 6/10 confirmation prompts before the final cancel. These are optional — keep selecting cancel.
Billed via Apple
If billed via Apple, cancel in iPhone Settings > Subscriptions.
Billed via Google Play
If billed via Google Play, cancel in the Play Store subscriptions list.
What happens after you cancel
Your access
Reverts to Free 20 GB; files remain.
Refunds
Refunds handled case-by-case; contact support@mega.nz within 14 days of cancellation, not guaranteed.
Coming back
Resubscribe anytime.
Free trial
MEGA does not offer a free trial. It has a permanent free plan with a limited storage quota, which is a free tier rather than a trial, and subscription payments are generally non-refundable.
About MEGA
MEGA is a Cloud Storage service available in Global. MEGA renews automatically until you cancel. You can cancel at any time with no advance notice. Refund terms: Refunds handled case-by-case; contact support@mega.nz within 14 days of cancellation, not guaranteed.
Why MEGA scores 5.1/10
Before you start the cancellation steps, here is where MEGA actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving MEGA — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 6.0 steps to complete the cancellation.
- Refund terms are reasonably clear, scoring 5.0/10.
- MEGA stacks retention prompts — 6.0/10 on confirmation screens, with “are you sure?” and pause or discount offers before you are done.
- You may be pushed to contact support before cancelling (3.0/10 on this axis).
- Everything can be done online with no phone call (0.0/10).
The net result: MEGA lands at 5.1/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 7.0
- Steps
- 6.0
- Refund visibility
- 5.0
- Confirmation prompts
- 6.0
- Contact support
- 3.0
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for MEGA — notice period, refund rules, retention prompts and FAQ.
How to cancel MEGA: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions