LastPass

4.3/10

MODERATE

Updated 2026-10-02 · Methodology ↗

Updated 2026-10-02 · Source ↗

Key facts

Method: Web (account settings)
Notice period: Cancel at least 30 days before the term ends to stop auto-renewal per ToS; otherwise access continues to term end.
Auto-renewal: Yes
Region: United States
Category: SaaS

Cancellation steps

Log in to your LastPass vault.
Open official cancel page
Open Account Settings in the left navigation.
Open official cancel page
In the Links section, click My Account.
Open official cancel page
In Premium Status, click Cancel and confirm with Yes.
Open official cancel page
A confirmation email is sent; the account downgrades to Free at expiry.
Open official cancel page

Link status

Link pending re-verificationWe verify cancellation links on a rolling basis · updated 2026-10-02

Billed via Apple

iOS App Store subscriptions cancel in Apple.

Billed via Google Play

Android Google Play subscriptions do not auto-renew and expire; cancel there if needed.

What happens after you cancel

Your access

Downgrades to LastPass Free at expiry; all vault data is retained.

Refunds

Pre-paid plans are non-refundable; access continues until the subscription expires.

Coming back

Yes, reactivate Premium anytime if subscription time remains.

Free trial

A free trial is available — cancel before it ends to avoid the charge.

About LastPass

LastPass is a SaaS service available in United States. LastPass renews automatically until you cancel. Cancellation requires a notice period of Cancel at least 30 days before the term ends to stop auto-renewal per ToS; otherwise access continues to term end.. Refund terms: Pre-paid plans are non-refundable; access continues until the subscription expires.

Why LastPass scores 4.3/10

Before you start the cancellation steps, here is where LastPass actually makes you work — broken down across the six axes we score.

Finding the cancel button on LastPass takes some digging — it scores 5.3/10.
Cancellation is quick at roughly 3.7 steps.
Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
There are few confirmation prompts (3.2/10), so the exit is relatively clean.
No support contact is required to cancel (2.7/10).
Everything can be done online with no phone call (0.0/10).

The net result: LastPass lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.

What the score is made of

Find entry: 5.3
Steps: 3.7
Refund visibility: 9.1
Confirmation prompts: 3.2
Contact support: 2.7
Phone: 0.0

Fees, refunds & dark patterns

Read the full policy breakdown for LastPass — notice period, refund rules, retention prompts and FAQ.

How to cancel LastPass: fees & refunds