Key facts
- Method
- Web (account settings)
- Notice period
- Must turn off auto-renew before renewal date; mid-term cancellation not permitted for active subscriptions
- Auto-renewal
- Yes
- Region
- US
- Category
- SaaS
Cancellation steps
Log in to your HubSpot account and open Account & Billing from the settings gear.
Open official cancel pageNavigate to the Subscriptions tab for the product you want to stop.
Open official cancel pageSelect 'Cancel' or toggle off auto-renewal for that subscription.
Open official cancel pageStarter editions may require submitting a cancellation ticket; Pro/Enterprise requires contacting your account manager.
Open official cancel pageConfirm the cancellation and keep the email confirmation for your records.
Open official cancel page
Link status
What happens after you cancel
Your access
Paid features remain active until the end of the current billing period, then the account reverts to free tools.
Refunds
No refunds for the remainder of a paid term once billed; only prevents future renewal, annual early-cancel forfeits remaining months.
Coming back
Re-enable auto-renewal or re-subscribe from Account & Billing at any time; data is retained on the free tier.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About HubSpot
HubSpot is a SaaS service available in US. HubSpot renews automatically until you cancel. Cancellation requires a notice period of Must turn off auto-renew before renewal date; mid-term cancellation not permitted for active subscriptions. Refund terms: No refunds for the remainder of a paid term once billed; only prevents future renewal, annual early-cancel forfeits remaining months.
Why HubSpot scores 6.5/10
Before you start the cancellation steps, here is where HubSpot actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving HubSpot — it scores 8.7/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 6.5 steps to complete the cancellation.
- Refund and proration terms are opaque — this axis scores 9.5/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (5.7/10), so the exit is relatively clean.
- You may be pushed to contact support before cancelling (4.9/10 on this axis).
- Everything can be done online with no phone call (0.0/10).
The net result: HubSpot lands at 6.5/10 on our Friction Score — high. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 8.7
- Steps
- 6.5
- Refund visibility
- 9.5
- Confirmation prompts
- 5.7
- Contact support
- 4.9
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for HubSpot — notice period, refund rules, retention prompts and FAQ.
How to cancel HubSpot: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions