Key facts
- Method
- Web (account settings)
- Notice period
- Annual plans require 15 days written notice before renewal to avoid next term; monthly can stop at period end
- Auto-renewal
- Yes
- Region
- US
- Category
- SaaS
Cancellation steps
Open Datadog and go to Plan & Usage, then the Plan tab.
Open official cancel pageReview your current plan and billing term.
Open official cancel pageFor non-renewal, submit the request to your CSM or Support at least 15 days before renewal.
Open official cancel pageConfirm the stop-renewal instruction in writing via your account representative.
Open official cancel pageMonitor billing to ensure the next term is not charged.
Open official cancel page
Link status
What happens after you cancel
Your access
Monitoring continues until period end; then the account drops to Free tier (limited retention).
Refunds
No refunds for committed annual terms; unused prepaid balances are generally not returned.
Coming back
Re-enable a paid plan from the Plan tab or via your rep at any time.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About Datadog
Datadog is a SaaS service available in US. Datadog renews automatically until you cancel. Cancellation requires a notice period of Annual plans require 15 days written notice before renewal to avoid next term; monthly can stop at period end. Refund terms: No refunds for committed annual terms; unused prepaid balances are generally not returned.
Why Datadog scores 6.5/10
Before you start the cancellation steps, here is where Datadog actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving Datadog — it scores 8.7/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 6.5 steps to complete the cancellation.
- Refund and proration terms are opaque — this axis scores 9.5/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (5.7/10), so the exit is relatively clean.
- You may be pushed to contact support before cancelling (4.9/10 on this axis).
- Everything can be done online with no phone call (0.0/10).
The net result: Datadog lands at 6.5/10 on our Friction Score — high. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 8.7
- Steps
- 6.5
- Refund visibility
- 9.5
- Confirmation prompts
- 5.7
- Contact support
- 4.9
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Datadog — notice period, refund rules, retention prompts and FAQ.
How to cancel Datadog: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions