Bluehost

Why Bluehost scores 5.0/10

Before you start the cancellation steps, here is where Bluehost actually makes you work — broken down across the six axes we score.

• Finding the cancel button on Bluehost takes some digging — it scores 5.8/10.
• Cancellation is quick at roughly 4.2 steps.
• Refund and proration terms are opaque — this axis scores 7.9/10, so you often only learn what you get back at the final screen.
• There are few confirmation prompts (3.7/10), so the exit is relatively clean.
• You may be pushed to contact support before cancelling (7.4/10 on this axis).
• Everything can be done online with no phone call (0.0/10).

The net result: Bluehost lands at 5.0/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.