Key facts
- Method
- Web (account settings)
- Notice period
- 30 days (renewal notice for existing customers)
- Auto-renewal
- Yes
- Region
- Global
- Category
- SaaS
Cancellation steps
Open Administration > Billing from your avatar menu.
Open official cancel pageSelect 'Cancel product' and confirm (or downgrade).
Open official cancel pagePaid features remain until period end.
Open official cancel page
Link status
What happens after you cancel
Your access
Account downgrades to Free; boards remain accessible within limits.
Refunds
New customers on annual plans get a pro-rated refund within 30 days of purchase; monthly renewals and renewing customers are non-refundable.
Coming back
Resubscribe anytime.
Free trial
monday.com offers a 14-day free trial of the Pro plan with no credit card required.
About monday.com
monday.com is a SaaS service available in Global. monday.com renews automatically until you cancel. Cancellation requires a notice period of 30 days (renewal notice for existing customers). Refund terms: New customers on annual plans get a pro-rated refund within 30 days of purchase; monthly renewals and renewing customers are non-refundable.
Why monday.com scores 4.9/10
Before you start the cancellation steps, here is where monday.com actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving monday.com — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 6.0 steps to complete the cancellation.
- Refund and proration terms are opaque — this axis scores 6.0/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (5.0/10), so the exit is relatively clean.
- No support contact is required to cancel (2.0/10).
- Everything can be done online with no phone call (0.0/10).
The net result: monday.com lands at 4.9/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 7.0
- Steps
- 6.0
- Refund visibility
- 6.0
- Confirmation prompts
- 5.0
- Contact support
- 2.0
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for monday.com — notice period, refund rules, retention prompts and FAQ.
How to cancel monday.com: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions