Explainer

Loom 5.4MODERATE

Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.

Cancellation steps

Determine your billing path: legacy Loom or Atlassian-managed.
Open official cancel page
Legacy: Workspace Settings > Plan & Billing > Manage Subscription > Downgrade/Cancel.
Open official cancel page
Atlassian: admin.atlassian.com > Billing > Subscriptions > Manage > Deactivate.
Open official cancel page
Choose to downgrade to Starter free or continue to cancel.
Open official cancel page
Confirm and note the exact cancellation date shown.
Open official cancel page

Cancellation policy

Loom bills automatically and renews until you cancel. Notice period: None; premium access continues until the end of the billing cycle.. No prorated refunds or early-termination fees; no Atlassian-product credits.

Loom billing moved to Atlassian; cancel via Workspace Settings for legacy accounts or the Atlassian Admin portal for migrated ones. Existing videos are preserved on the free Starter plan. A free trial is available — cancel before it ends to avoid the charge.

Fees & refund rules

Item	Rule	Source
Notice period	None; premium access continues until the end of the billing cycle.	Official ↗
Refund policy	No prorated refunds or early-termination fees; no Atlassian-product credits.	Official ↗
Auto-renewal	On	Official ↗
Cancellation method	Web (account settings)	Support ↗
Free trial	A free trial is available — cancel before it ends to avoid the charge.	Official ↗

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Support contact

You may be asked to contact support (Support axis 3.8/10) before cancelling.

About Loom

Loom is a SaaS service available in United States. Loom renews automatically until you cancel. Cancellation requires a notice period of None; premium access continues until the end of the billing cycle.. Refund terms: No prorated refunds or early-termination fees; no Atlassian-product credits.

Why Loom scores 5.4/10

Beyond the fees and refund rules, here is how Loom scores on cancellation friction — the six axes that decide how hard leaving really is.

Locating the cancellation option is the hardest part of leaving Loom — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
Expect around 5.1 steps to complete the cancellation.
Refund and proration terms are opaque — this axis scores 9.5/10, so you often only learn what you get back at the final screen.
There are few confirmation prompts (4.4/10), so the exit is relatively clean.
You may be pushed to contact support before cancelling (3.8/10 on this axis).
Everything can be done online with no phone call (0.0/10).

The net result: Loom lands at 5.4/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.

What the score is made of

Find entry: 7.0
Steps: 5.1
Refund visibility: 9.5
Confirmation prompts: 4.4
Contact support: 3.8
Phone: 0.0

FAQ

Will I keep access after cancelling Loom?

Downgrades to the free Starter plan; your videos remain accessible, subject to free-plan limits.

Can I reactivate Loom later?

Yes, you can upgrade or reactivate the subscription later.

How do I cancel if Loom is billed through Apple or Google?

Cancellation follows the web/account path; app-store billing uses the platform subscription settings.

Do I need to contact support to cancel Loom?

You may be routed to a phone call or support contact before the final cancel.

Is my data deleted when I cancel Loom?

Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.