Key facts
- Method
- Web (account settings)
- Notice period
- None — effective at the end of the current billing period
- Auto-renewal
- Yes
- Region
- US
- Category
- Newsletters & Media
Cancellation steps
Sign in at theinformation.com and open your account.
Open official cancel pageGo to the Subscription or Billing section.
Open official cancel pageSelect Cancel Subscription and follow the prompts.
Open official cancel pageEmail support@theinformation.com if you need assistance.
Open official cancel page
Link status
Billed via Apple
If billed via Apple, cancel in iPhone Settings > Apple ID > Subscriptions.
Billed via Google Play
If billed via Google Play, cancel in the Play Store subscriptions list.
What happens after you cancel
Your access
Full access continues until the end of the current billing period, then downgrades to limited access.
Refunds
No refunds for partial periods; access continues until the period ends.
Coming back
Resubscribe anytime from the website.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About The Information
The Information is a Newsletters & Media service available in US. The Information renews automatically until you cancel. Cancellation requires a notice period of None — effective at the end of the current billing period. Refund terms: No refunds for partial periods; access continues until the period ends.
Why The Information scores 4.3/10
Before you start the cancellation steps, here is where The Information actually makes you work — broken down across the six axes we score.
- Finding the cancel button on The Information takes some digging — it scores 5.3/10.
- Cancellation is quick at roughly 3.7 steps.
- Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (3.2/10), so the exit is relatively clean.
- No support contact is required to cancel (2.7/10).
- Everything can be done online with no phone call (0.0/10).
The net result: The Information lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 5.3
- Steps
- 3.7
- Refund visibility
- 9.1
- Confirmation prompts
- 3.2
- Contact support
- 2.7
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for The Information — notice period, refund rules, retention prompts and FAQ.
How to cancel The Information: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions