Synthesia

4.3/10

MODERATE

Updated 2026-10-02 · Methodology ↗

Updated 2026-10-02 · Source ↗

Key facts

Method: Web (account settings)
Notice period: Access continues to the end of the current billing period; cancel from Billing before the renewal date. After the period ends you lose access to Synthesia and all videos in the account.
Auto-renewal: Yes
Region: United Kingdom
Category: AI Tools

Cancellation steps

Sign in to studio.synthesia.io and select your profile icon.
Open official cancel page
Select Account info.
Open official cancel page
Navigate to Billing.
Open official cancel page
Select the three-dot menu.
Open official cancel page
Select Cancel your subscription.
Open official cancel page
Confirm the cancellation; a banner at the top shows when access will end.
Open official cancel page
Enterprise plans with a signed Order Form must contact their account team to cancel.
Open official cancel page

Link status

Link pending re-verificationWe verify cancellation links on a rolling basis · updated 2026-10-02

What happens after you cancel

Your access

You keep access until the end of the billing period, then lose access to Synthesia and all videos in the account; export anything you want to keep beforehand.

Refunds

All purchases are non-cancelable and non-refundable per the Customer Terms of Service, even if unused; Enterprise customers follow their signed Order Form, which takes precedence. Refunds are only considered for charges incurred during a confirmed technical access outage.

Coming back

Resubscribe at any time; an accidental cancellation can be reversed by contacting support within 48 hours, where possible.

Free trial

No standard free trial — cancel the paid plan before it renews.

About Synthesia

Synthesia is a AI Tools service available in United Kingdom. Synthesia renews automatically until you cancel. Cancellation requires a notice period of Access continues to the end of the current billing period; cancel from Billing before the renewal date. After the period ends you lose access to Synthesia and all videos in the account.. Refund terms: All purchases are non-cancelable and non-refundable per the Customer Terms of Service, even if unused; Enterprise customers follow their signed Order Form, which takes precedence. Refunds are only considered for charges incurred during a confirmed technical access outage.

Why Synthesia scores 4.3/10

Before you start the cancellation steps, here is where Synthesia actually makes you work — broken down across the six axes we score.

Finding the cancel button on Synthesia takes some digging — it scores 5.3/10.
Cancellation is quick at roughly 3.7 steps.
Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
There are few confirmation prompts (3.2/10), so the exit is relatively clean.
No support contact is required to cancel (2.7/10).
Everything can be done online with no phone call (0.0/10).

The net result: Synthesia lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.

What the score is made of

Find entry: 5.3
Steps: 3.7
Refund visibility: 9.1
Confirmation prompts: 3.2
Contact support: 2.7
Phone: 0.0

Fees, refunds & dark patterns

Read the full policy breakdown for Synthesia — notice period, refund rules, retention prompts and FAQ.

How to cancel Synthesia: fees & refunds