Spotify

Why Spotify scores 4.9/10

Before you start the cancellation steps, here is where Spotify actually makes you work — broken down across the six axes we score.

• Locating the cancellation option is the hardest part of leaving Spotify — it scores 8.0/10, meaning the link is buried in account settings or hidden behind a help article.
• Expect around 5.0 steps to complete the cancellation.
• Refund and proration terms are opaque — this axis scores 6.0/10, so you often only learn what you get back at the final screen.
• There are few confirmation prompts (5.0/10), so the exit is relatively clean.
• No support contact is required to cancel (1.0/10).
• Everything can be done online with no phone call (0.0/10).

The net result: Spotify lands at 4.9/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.