Pandora

Why Pandora scores 4.3/10

Before you start the cancellation steps, here is where Pandora actually makes you work — broken down across the six axes we score.

• Finding the cancel button on Pandora takes some digging — it scores 5.3/10.
• Cancellation is quick at roughly 3.7 steps.
• Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
• There are few confirmation prompts (3.2/10), so the exit is relatively clean.
• No support contact is required to cancel (2.7/10).
• Everything can be done online with no phone call (0.0/10).

The net result: Pandora lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.