Key facts
- Method
- Web (account settings)
- Notice period
- None (third-party billed may require 48h lead)
- Auto-renewal
- Yes
- Region
- Global
- Category
- Streaming
Cancellation steps
Open max.com/subscription (or auth.max.com/subscription) and choose 'Cancel Your Subscription'.
Open official cancel pageSelect a reason if asked, then confirm.
Open official cancel pageKeep access until the end of the billing period.
Open official cancel page
Link status
Confirmation prompts
Shows 6/10 confirmation prompts before the final cancel. These are optional — keep selecting cancel.
Billed via Apple
If billed via Apple, cancel in iPhone Settings > Subscriptions.
Billed via Google Play
If billed via Google Play, cancel in the Play Store subscriptions list.
What happens after you cancel
Your access
Access continues until the period ends.
Refunds
No refunds for partial periods (except where required by law or the billing party's policy).
Coming back
Resubscribe anytime from max.com.
Free trial
Max does not offer a free trial through its own checkout; occasional promotions and third-party providers may include trial offers.
About Max
Max is a Streaming service available in Global. Max renews automatically until you cancel. Cancellation requires a notice period of None (third-party billed may require 48h lead). Refund terms: No refunds for partial periods (except where required by law or the billing party's policy).
Why Max scores 4.9/10
Before you start the cancellation steps, here is where Max actually makes you work — broken down across the six axes we score.
- Locating the cancellation option is the hardest part of leaving Max — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 6.0 steps to complete the cancellation.
- Refund terms are reasonably clear, scoring 5.0/10.
- Max stacks retention prompts — 6.0/10 on confirmation screens, with “are you sure?” and pause or discount offers before you are done.
- No support contact is required to cancel (2.0/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Max lands at 4.9/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 7.0
- Steps
- 6.0
- Refund visibility
- 5.0
- Confirmation prompts
- 6.0
- Contact support
- 2.0
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Max — notice period, refund rules, retention prompts and FAQ.
How to cancel Max: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions