Key facts
- Method
- Web (account settings)
- Notice period
- Cancel anytime before renewal
- Auto-renewal
- Yes
- Region
- Canada
- Category
- AI Tools
Cancellation steps
Open Account Settings > Billing.
Open official cancel pageClick Cancel Plan and confirm (or email support@lumen5.com).
Open official cancel pageYour videos are kept permanently after cancellation.
Open official cancel pageA 7-day money-back guarantee applies to new paid plans.
Open official cancel page
Link status
What happens after you cancel
Your access
Account closes but your videos are retained permanently.
Refunds
7-day money-back guarantee; your videos are retained permanently after cancellation.
Coming back
Log back in and resubscribe; videos remain.
Free trial
A free trial is available — cancel before it ends to avoid the charge.
About Lumen5
Lumen5 is a AI Tools service available in Canada. Lumen5 renews automatically until you cancel. Cancellation requires a notice period of Cancel anytime before renewal. Refund terms: 7-day money-back guarantee; your videos are retained permanently after cancellation.
Why Lumen5 scores 3.2/10
Before you start the cancellation steps, here is where Lumen5 actually makes you work — broken down across the six axes we score.
- The cancellation entry point on Lumen5 is easy to find, scoring just 3.6/10.
- Cancellation is quick at roughly 2.4 steps.
- Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.1/10), so the exit is relatively clean.
- No support contact is required to cancel (1.8/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Lumen5 lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 3.6
- Steps
- 2.4
- Refund visibility
- 8.4
- Confirmation prompts
- 2.1
- Contact support
- 1.8
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Lumen5 — notice period, refund rules, retention prompts and FAQ.
How to cancel Lumen5: fees & refundsRelated reading
Practical guides to clearing out email and subscriptions