Key facts
- Method
- Web (account settings)
- Notice period
- Cancellation does not end the subscription immediately; access continues until the next renewal date, when the plan changes to Free.
- Auto-renewal
- Yes
- Region
- Australia
- Category
- AI Tools
Cancellation steps
Sign in at app.leonardo.ai.
Open official cancel pageClick the Settings icon in the bottom-left sidebar on the home page.
Open official cancel pageUnder Workspace Settings, click Subscription and Billing.
Open official cancel pageUnder Your Plan, click Cancel Plan.
Open official cancel pageIn the pop-up outlining the cancellation, click Proceed with Cancellation to finalise.
Open official cancel pageTo confirm, return to Subscription and Billing - it should read 'Your plan will change to Free on <date>'.
Open official cancel pageIf you subscribed through the iOS App Store or Google Play, cancel in that store instead; the website will not process it.
Open official cancel page
Link status
Billed via Apple
If you subscribed through the iOS App Store, manage or cancel the subscription in Apple's App Store subscription settings.
Billed via Google Play
If you subscribed through Google Play, manage or cancel the subscription in the Play Store under Payments & subscriptions.
What happens after you cancel
Your access
The plan changes to Free on the cancellation date. Unused tokens remain usable until the next renewal date and then expire; previously generated images stay in your gallery, though personal AI models above the free limit may become inaccessible.
Refunds
Generally non-refundable; refunds are only provided under Australian Consumer Law (major faults, misleading description, unfitness for purpose, technical issues, or non-delivery of tokens) and are assessed manually by a human agent via chat or support@leonardo.ai.
Coming back
You can resubscribe at any time.
Free trial
No standard free trial — cancel the paid plan before it renews.
About Leonardo.AI
Leonardo.AI is a AI Tools service available in Australia. Leonardo.AI renews automatically until you cancel. Cancellation requires a notice period of Cancellation does not end the subscription immediately; access continues until the next renewal date, when the plan changes to Free.. Refund terms: Generally non-refundable; refunds are only provided under Australian Consumer Law (major faults, misleading description, unfitness for purpose, technical issues, or non-delivery of tokens) and are assessed manually by a human agent via chat or support@leonardo.ai.
Why Leonardo.AI scores 3.2/10
Before you start the cancellation steps, here is where Leonardo.AI actually makes you work — broken down across the six axes we score.
- The cancellation entry point on Leonardo.AI is easy to find, scoring just 3.6/10.
- Cancellation is quick at roughly 2.4 steps.
- Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.1/10), so the exit is relatively clean.
- No support contact is required to cancel (1.8/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Leonardo.AI lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 3.6
- Steps
- 2.4
- Refund visibility
- 8.4
- Confirmation prompts
- 2.1
- Contact support
- 1.8
- Phone
- 0.0
Fees, refunds & dark patterns
Read the full policy breakdown for Leonardo.AI — notice period, refund rules, retention prompts and FAQ.
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