Explainer
monday.com 4.9MODERATE
Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.
Cancellation steps
Open Administration > Billing from your avatar menu.
Open official cancel pageSelect 'Cancel product' and confirm (or downgrade).
Open official cancel pagePaid features remain until period end.
Open official cancel page
Cancellation policy
monday.com bills automatically and renews until you cancel. Notice period: 30 days (renewal notice for existing customers). New customers on annual plans get a pro-rated refund within 30 days of purchase; monthly renewals and renewing customers are non-refundable.
Cancel or downgrade in the monday.com Administration > Billing; your boards are kept on Free. Existing customers must give 30 days' notice. monday.com offers a 14-day free trial of the Pro plan with no credit card required.
Fees & refund rules
| Item | Rule | Source |
|---|---|---|
| Notice period | 30 days (renewal notice for existing customers) | Official ↗ |
| Refund policy | New customers on annual plans get a pro-rated refund within 30 days of purchase; monthly renewals and renewing customers are non-refundable. | Official ↗ |
| Auto-renewal | On | Official ↗ |
| Cancellation method | Web (account settings) | Support ↗ |
| Free trial | monday.com offers a 14-day free trial of the Pro plan with no credit card required. | Official ↗ |
Dark-pattern watch
No significant dark patterns detected for this service in the current data.
About monday.com
monday.com is a SaaS service available in Global. monday.com renews automatically until you cancel. Cancellation requires a notice period of 30 days (renewal notice for existing customers). Refund terms: New customers on annual plans get a pro-rated refund within 30 days of purchase; monthly renewals and renewing customers are non-refundable.
Why monday.com scores 4.9/10
Beyond the fees and refund rules, here is how monday.com scores on cancellation friction — the six axes that decide how hard leaving really is.
- Locating the cancellation option is the hardest part of leaving monday.com — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 6.0 steps to complete the cancellation.
- Refund and proration terms are opaque — this axis scores 6.0/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (5.0/10), so the exit is relatively clean.
- No support contact is required to cancel (2.0/10).
- Everything can be done online with no phone call (0.0/10).
The net result: monday.com lands at 4.9/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 7.0
- Steps
- 6.0
- Refund visibility
- 6.0
- Confirmation prompts
- 5.0
- Contact support
- 2.0
- Phone
- 0.0
FAQ
Will I keep access after cancelling monday.com?
Account downgrades to Free; boards remain accessible within limits.
Can I reactivate monday.com later?
Resubscribe anytime.
How do I cancel if monday.com is billed through Apple or Google?
Cancellation follows the web/account path; app-store billing uses the platform subscription settings.
Do I need to contact support to cancel monday.com?
It cancels in your account settings — no support call is required.
Is my data deleted when I cancel monday.com?
Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.
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