Explainer

MEGA 5.1MODERATE

Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.

Cancellation steps

Log in and open 'My Account' > 'Plan'.
Open official cancel page
Select 'Cancel' / 'Downgrade' and confirm.
Open official cancel page
Plan remains until period end.
Open official cancel page

Cancellation policy

MEGA bills automatically and renews until you cancel. Notice period: none (cancel any time). Refunds handled case-by-case; contact support@mega.nz within 14 days of cancellation, not guaranteed.

Cancel or downgrade your MEGA Pro plan from account settings > Plan > Cancel subscription (official help article is the public pointer). MEGA does not offer a free trial. It has a permanent free plan with a limited storage quota, which is a free tier rather than a trial, and subscription payments are generally non-refundable.

Fees & refund rules

Item	Rule	Source
Notice period	None — cancel any time before renewal.	Official ↗
Refund policy	Refunds handled case-by-case; contact support@mega.nz within 14 days of cancellation, not guaranteed.	Official ↗
Auto-renewal	On	Official ↗
Cancellation method	Web (account settings)	Support ↗
Free trial	MEGA does not offer a free trial. It has a permanent free plan with a limited storage quota, which is a free tier rather than a trial, and subscription payments are generally non-refundable.	Official ↗

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Retention prompts

Expect 6/10 confirmation prompts before the final cancel. They are optional — continue to cancel.

Support contact

You may be asked to contact support (Support axis 3/10) before cancelling.

About MEGA

MEGA is a Cloud Storage service available in Global. MEGA renews automatically until you cancel. You can cancel at any time with no advance notice. Refund terms: Refunds handled case-by-case; contact support@mega.nz within 14 days of cancellation, not guaranteed.

Why MEGA scores 5.1/10

Beyond the fees and refund rules, here is how MEGA scores on cancellation friction — the six axes that decide how hard leaving really is.

Locating the cancellation option is the hardest part of leaving MEGA — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
Expect around 6.0 steps to complete the cancellation.
Refund terms are reasonably clear, scoring 5.0/10.
MEGA stacks retention prompts — 6.0/10 on confirmation screens, with “are you sure?” and pause or discount offers before you are done.
You may be pushed to contact support before cancelling (3.0/10 on this axis).
Everything can be done online with no phone call (0.0/10).

The net result: MEGA lands at 5.1/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.

What the score is made of

Find entry: 7.0
Steps: 6.0
Refund visibility: 5.0
Confirmation prompts: 6.0
Contact support: 3.0
Phone: 0.0

FAQ

Will I keep access after cancelling MEGA?

Reverts to Free 20 GB; files remain.

Can I reactivate MEGA later?

Resubscribe anytime.

How do I cancel if MEGA is billed through Apple or Google?

If billed via Apple, cancel in iPhone Settings > Subscriptions.

Do I need to contact support to cancel MEGA?

You may be routed to a phone call or support contact before the final cancel.

Is my data deleted when I cancel MEGA?

Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.