ExpressVPN ◐5.2MODERATE

ExpressVPN is a consumer VPN, and cancelling it means turning off recurring billing on your account — the app you connect with every day has no cancel control. The friction here is twofold and slightly unusual: the entry point is not obvious, and once you start, you work through several confirmation steps before the toggle actually flips.

Our Friction Score puts ExpressVPN at 5.2/10 (Moderate). The hardest axis is finding the entry point at 7/10 — the option lives in the my-account panel rather than the app. On top of that, multi-confirmation scores 6/10: expect a run of "are you sure?" prompts before you are out. No phone call is needed (0/10 on Phone), but getting a refund usually means a live-chat session, which is why contact-support sits at 4/10.

To cancel, sign in at expressvpn.com/my-account, open Subscription, and turn off auto-renewal; confirm through the prompts, and access continues until the period end. The refund policy is genuinely generous — a 30-day money-back guarantee covers all plans (a few promo exceptions aside), but later renewals are non-refundable.

Practical advice: treat the two steps as separate actions — turning off auto-renewal stops the next charge but refunds nothing, so if you want money back, open live chat within 30 days of the first charge and ask there explicitly. Have your account email ready; the guarantee covers every plan length, promo pricing being the usual exception. You can resubscribe anytime, and since access runs to period end there is no gap if you change your mind.