Explainer

CyberGhost 5.2MODERATE

Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.

Cancellation steps

Log in at my.cyberghostvpn.com and open 'My Subscriptions'.
Open official cancel page
Turn off auto-renewal.
Open official cancel page
Contact support within the refund window for a refund.
Open official cancel page

Cancellation policy

CyberGhost bills automatically and renews until you cancel. Notice period: None (cancel before renewal midnight). 45-day money-back on 6+ month plans; 14-day on monthly; later non-refundable.

Disable auto-renew in your account; 45-day refund window on long plans via support. CyberGhost offers a 3-day free trial through its Android app: its official Google Play listing states "Try it Free for 3 Days" and the trial renews automatically unless cancelled at least 24 hours before it ends. The 45-day money-back guarantee (14 days on monthly plans) is a separate policy, and no trial is listed for desktop.

Fees & refund rules

Item	Rule	Source
Notice period	None (cancel before renewal midnight)	Official ↗
Refund policy	45-day money-back on 6+ month plans; 14-day on monthly; later non-refundable.	Official ↗
Auto-renewal	On	Official ↗
Cancellation method	Web (account settings)	Support ↗
Free trial	CyberGhost offers a 3-day free trial through its Android app: its official Google Play listing states "Try it Free for 3 Days" and the trial renews automatically unless cancelled at least 24 hours before it ends. The 45-day money-back guarantee (14 days on monthly plans) is a separate policy, and no trial is listed for desktop.	Official ↗

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Retention prompts

Expect 6/10 confirmation prompts before the final cancel. They are optional — continue to cancel.

Support contact

You may be asked to contact support (Support axis 4/10) before cancelling.

About CyberGhost

CyberGhost is a VPN service available in Global. CyberGhost renews automatically until you cancel. Cancellation requires a notice period of None (cancel before renewal midnight). Refund terms: 45-day money-back on 6+ month plans; 14-day on monthly; later non-refundable.

Why CyberGhost scores 5.2/10

Beyond the fees and refund rules, here is how CyberGhost scores on cancellation friction — the six axes that decide how hard leaving really is.

Locating the cancellation option is the hardest part of leaving CyberGhost — it scores 7.0/10, meaning the link is buried in account settings or hidden behind a help article.
Expect around 6.0 steps to complete the cancellation.
Refund terms are reasonably clear, scoring 5.0/10.
CyberGhost stacks retention prompts — 6.0/10 on confirmation screens, with “are you sure?” and pause or discount offers before you are done.
You may be pushed to contact support before cancelling (4.0/10 on this axis).
Everything can be done online with no phone call (0.0/10).

The net result: CyberGhost lands at 5.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.

What the score is made of

Find entry: 7.0
Steps: 6.0
Refund visibility: 5.0
Confirmation prompts: 6.0
Contact support: 4.0
Phone: 0.0

FAQ

Will I keep access after cancelling CyberGhost?

Access continues until period end.

Can I reactivate CyberGhost later?

Resubscribe anytime.

How do I cancel if CyberGhost is billed through Apple or Google?

If billed via Apple, cancel in iPhone Settings > Subscriptions.

Do I need to contact support to cancel CyberGhost?

You may be routed to a phone call or support contact before the final cancel.

Is my data deleted when I cancel CyberGhost?

Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.