Explainer
Perplexity 5.0MODERATE
Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.
Cancellation steps
Open perplexity.ai/pro and find 'Manage Subscription'.
Open official cancel pageChoose 'Cancel' and confirm.
Open official cancel pagePro remains until the period ends.
Open official cancel page
Cancellation policy
Perplexity bills automatically and renews until you cancel. Notice period: none (cancel any time). Refund within 24h (monthly) / 72h (annual); EU/UK/Turkey 14 days, Korea/Brazil 7 days; otherwise non-refundable.
Cancel Perplexity Pro in the /pro 'Manage Subscription' area; one or two confirmations. Perplexity has a permanent free plan; Pro and Max are not offered as a self-serve trial, and free access to paid tiers appears only through partner or promotional offers, so availability varies.
Fees & refund rules
| Item | Rule | Source |
|---|---|---|
| Notice period | None — cancel any time before renewal. | Official ↗ |
| Refund policy | Refund within 24h (monthly) / 72h (annual); EU/UK/Turkey 14 days, Korea/Brazil 7 days; otherwise non-refundable. | Official ↗ |
| Auto-renewal | On | Official ↗ |
| Cancellation method | Web (account settings) | Support ↗ |
| Free trial | Perplexity has a permanent free plan; Pro and Max are not offered as a self-serve trial, and free access to paid tiers appears only through partner or promotional offers, so availability varies. | Official ↗ |
Dark-pattern watch
No significant dark patterns detected for this service in the current data.
About Perplexity
Perplexity is a AI Tools service available in Global. Perplexity renews automatically until you cancel. You can cancel at any time with no advance notice. Refund terms: Refund within 24h (monthly) / 72h (annual); EU/UK/Turkey 14 days, Korea/Brazil 7 days; otherwise non-refundable.
Why Perplexity scores 5.0/10
Beyond the fees and refund rules, here is how Perplexity scores on cancellation friction — the six axes that decide how hard leaving really is.
- Locating the cancellation option is the hardest part of leaving Perplexity — it scores 8.0/10, meaning the link is buried in account settings or hidden behind a help article.
- Expect around 5.0 steps to complete the cancellation.
- Refund and proration terms are opaque — this axis scores 6.0/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (5.0/10), so the exit is relatively clean.
- No support contact is required to cancel (2.0/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Perplexity lands at 5.0/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 8.0
- Steps
- 5.0
- Refund visibility
- 6.0
- Confirmation prompts
- 5.0
- Contact support
- 2.0
- Phone
- 0.0
FAQ
Will I keep access after cancelling Perplexity?
Reverts to Free; history is kept.
Can I reactivate Perplexity later?
Resubscribe anytime.
How do I cancel if Perplexity is billed through Apple or Google?
If billed via Apple, cancel in iPhone Settings > Subscriptions.
Do I need to contact support to cancel Perplexity?
It cancels in your account settings — no support call is required.
Is my data deleted when I cancel Perplexity?
Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.
Related reading
Practical guides to clearing out email and subscriptions