Explainer
HeyGen 4.3MODERATE
Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.
Cancellation steps
Sign in at app.heygen.com and click your profile picture in the bottom-left corner, then select Settings.
Open official cancel pageIn the left menu, open Plan & Billing.
Open official cancel pageIn the Plan section, click the dropdown arrow next to the Manage Billing button.
Open official cancel pageSelect Cancel Plan (or Pause Plan to pause instead), complete the short feedback prompts, and click Continue Canceling.
Open official cancel pageConfirm; the subscription is cancelled at the end of the current billing cycle.
Open official cancel pageIf you bought through a mobile store, cancel in the Apple App Store or Google Play instead (Settings > Apple ID > Subscriptions, or Play Store > Payments & subscriptions > Subscriptions).
Open official cancel page
Cancellation policy
HeyGen bills automatically and renews until you cancel. Notice period: Access continues to the end of the current billing cycle; on annual plans it runs through the remainder of the paid year with no proration.. Generally non-refundable. Web and Google Play purchases may be refunded within 15 days, and Apple App Store purchases within 14 days, reviewed case-by-case and possibly denied if a significant amount of credits was used.
Cancel from Settings > Plan & Billing > the arrow next to Manage Billing > Cancel Plan, then complete the feedback prompt and confirm. Access continues to the end of the billing cycle; refunds are limited (15 days for web/Google Play, 14 days for Apple). A free trial is available — cancel before it ends to avoid the charge.
Fees & refund rules
| Item | Rule | Source |
|---|---|---|
| Notice period | Access continues to the end of the current billing cycle; on annual plans it runs through the remainder of the paid year with no proration. | Official ↗ |
| Refund policy | Generally non-refundable. Web and Google Play purchases may be refunded within 15 days, and Apple App Store purchases within 14 days, reviewed case-by-case and possibly denied if a significant amount of credits was used. | Official ↗ |
| Auto-renewal | On | Official ↗ |
| Cancellation method | Web (account settings) | Support ↗ |
| Free trial | A free trial is available — cancel before it ends to avoid the charge. | Official ↗ |
Dark-pattern watch
No significant dark patterns detected for this service in the current data.
About HeyGen
HeyGen is a AI Tools service available in United States. HeyGen renews automatically until you cancel. Cancellation requires a notice period of Access continues to the end of the current billing cycle; on annual plans it runs through the remainder of the paid year with no proration.. Refund terms: Generally non-refundable. Web and Google Play purchases may be refunded within 15 days, and Apple App Store purchases within 14 days, reviewed case-by-case and possibly denied if a significant amount of credits was used.
Why HeyGen scores 4.3/10
Beyond the fees and refund rules, here is how HeyGen scores on cancellation friction — the six axes that decide how hard leaving really is.
- Finding the cancel button on HeyGen takes some digging — it scores 5.3/10.
- Cancellation is quick at roughly 3.7 steps.
- Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (3.2/10), so the exit is relatively clean.
- No support contact is required to cancel (2.7/10).
- Everything can be done online with no phone call (0.0/10).
The net result: HeyGen lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 5.3
- Steps
- 3.7
- Refund visibility
- 9.1
- Confirmation prompts
- 3.2
- Contact support
- 2.7
- Phone
- 0.0
FAQ
Will I keep access after cancelling HeyGen?
At the end of the billing cycle the account moves to the Free plan: rendered videos stay under Projects, avatar slots drop to the free limit of 1, and any unused credits expire.
Can I reactivate HeyGen later?
You can resubscribe at any time; cancelled legacy Unlimited plans cannot be restored.
How do I cancel if HeyGen is billed through Apple or Google?
App Store subscriptions are cancelled in iOS Settings > your Apple ID > Subscriptions; refunds are handled by Apple under its refund policy.
Do I need to contact support to cancel HeyGen?
It cancels in your account settings — no support call is required.
Is my data deleted when I cancel HeyGen?
Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.
Related reading
Practical guides to clearing out email and subscriptions