Explainer

Synthesia 4.3MODERATE

Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.

Cancellation steps

Sign in to studio.synthesia.io and select your profile icon.
Open official cancel page
Select Account info.
Open official cancel page
Navigate to Billing.
Open official cancel page
Select the three-dot menu.
Open official cancel page
Select Cancel your subscription.
Open official cancel page
Confirm the cancellation; a banner at the top shows when access will end.
Open official cancel page
Enterprise plans with a signed Order Form must contact their account team to cancel.
Open official cancel page

Cancellation policy

Synthesia bills automatically and renews until you cancel. Notice period: Access continues to the end of the current billing period; cancel from Billing before the renewal date. After the period ends you lose access to Synthesia and all videos in the account.. All purchases are non-cancelable and non-refundable per the Customer Terms of Service, even if unused; Enterprise customers follow their signed Order Form, which takes precedence. Refunds are only considered for charges incurred during a confirmed technical access outage.

Self-serve cancellation is available on Starter and Creator via Account info -> Billing -> three-dot menu -> Cancel your subscription; Enterprise must contact their account team. Purchases are non-refundable, so export videos before access ends. No standard free trial — cancel the paid plan before it renews.

Fees & refund rules

Item	Rule	Source
Notice period	Access continues to the end of the current billing period; cancel from Billing before the renewal date. After the period ends you lose access to Synthesia and all videos in the account.	Official ↗
Refund policy	All purchases are non-cancelable and non-refundable per the Customer Terms of Service, even if unused; Enterprise customers follow their signed Order Form, which takes precedence. Refunds are only considered for charges incurred during a confirmed technical access outage.	Official ↗
Auto-renewal	On	Official ↗
Cancellation method	Web (account settings)	Support ↗
Free trial	No standard free trial — cancel the paid plan before it renews.	Official ↗

Dark-pattern watch

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About Synthesia

Synthesia is a AI Tools service available in United Kingdom. Synthesia renews automatically until you cancel. Cancellation requires a notice period of Access continues to the end of the current billing period; cancel from Billing before the renewal date. After the period ends you lose access to Synthesia and all videos in the account.. Refund terms: All purchases are non-cancelable and non-refundable per the Customer Terms of Service, even if unused; Enterprise customers follow their signed Order Form, which takes precedence. Refunds are only considered for charges incurred during a confirmed technical access outage.

Why Synthesia scores 4.3/10

Beyond the fees and refund rules, here is how Synthesia scores on cancellation friction — the six axes that decide how hard leaving really is.

Finding the cancel button on Synthesia takes some digging — it scores 5.3/10.
Cancellation is quick at roughly 3.7 steps.
Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
There are few confirmation prompts (3.2/10), so the exit is relatively clean.
No support contact is required to cancel (2.7/10).
Everything can be done online with no phone call (0.0/10).

The net result: Synthesia lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.

What the score is made of

Find entry: 5.3
Steps: 3.7
Refund visibility: 9.1
Confirmation prompts: 3.2
Contact support: 2.7
Phone: 0.0

FAQ

Will I keep access after cancelling Synthesia?

You keep access until the end of the billing period, then lose access to Synthesia and all videos in the account; export anything you want to keep beforehand.

Can I reactivate Synthesia later?

Resubscribe at any time; an accidental cancellation can be reversed by contacting support within 48 hours, where possible.

How do I cancel if Synthesia is billed through Apple or Google?

Cancellation follows the web/account path; app-store billing uses the platform subscription settings.

Do I need to contact support to cancel Synthesia?

It cancels in your account settings — no support call is required.

Is my data deleted when I cancel Synthesia?

Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.

Synthesia ◐4.3MODERATE