Explainer
SurveyMonkey 3.2MODERATE
Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.
Cancellation steps
Log in and click your Profile circle in the upper-right.
Open official cancel pageSelect My Account, then the Billing Details tab.
Open official cancel pageUnder Billing Profile, find Auto-renew and click the link to cancel it.
Open official cancel pageReview the cancellation terms and the downgrade date.
Open official cancel pageYour plan converts to Basic (free) at the next billing date.
Open official cancel page
Cancellation policy
SurveyMonkey bills automatically and renews until you cancel. Notice period: None; auto-renew off means the plan downgrades at the next billing date.. No pro-rata refunds except where required by law (e.g., EU 14-day cooling-off for new accounts).
SurveyMonkey cancels by turning off auto-renew in My Account > Billing Details; the plan downgrades to Basic free at the next billing date. iOS purchases must be cancelled via Apple. No standard free trial — cancel the paid plan before it renews.
Fees & refund rules
| Item | Rule | Source |
|---|---|---|
| Notice period | None; auto-renew off means the plan downgrades at the next billing date. | Official ↗ |
| Refund policy | No pro-rata refunds except where required by law (e.g., EU 14-day cooling-off for new accounts). | Official ↗ |
| Auto-renewal | On | Official ↗ |
| Cancellation method | Web (account settings) | Support ↗ |
| Free trial | No standard free trial — cancel the paid plan before it renews. | Official ↗ |
Dark-pattern watch
No significant dark patterns detected for this service in the current data.
About SurveyMonkey
SurveyMonkey is a SaaS service available in United States. SurveyMonkey renews automatically until you cancel. Cancellation requires a notice period of None; auto-renew off means the plan downgrades at the next billing date.. Refund terms: No pro-rata refunds except where required by law (e.g., EU 14-day cooling-off for new accounts).
Why SurveyMonkey scores 3.2/10
Beyond the fees and refund rules, here is how SurveyMonkey scores on cancellation friction — the six axes that decide how hard leaving really is.
- The cancellation entry point on SurveyMonkey is easy to find, scoring just 3.6/10.
- Cancellation is quick at roughly 2.4 steps.
- Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.1/10), so the exit is relatively clean.
- No support contact is required to cancel (1.8/10).
- Everything can be done online with no phone call (0.0/10).
The net result: SurveyMonkey lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 3.6
- Steps
- 2.4
- Refund visibility
- 8.4
- Confirmation prompts
- 2.1
- Contact support
- 1.8
- Phone
- 0.0
FAQ
Will I keep access after cancelling SurveyMonkey?
Plan downgrades to Basic (free); team plans dissolve all member accounts on cancellation.
Can I reactivate SurveyMonkey later?
Yes, resubscribe anytime before data is removed.
How do I cancel if SurveyMonkey is billed through Apple or Google?
iOS app purchases are billed by Apple and must be cancelled in the App Store.
Do I need to contact support to cancel SurveyMonkey?
It cancels in your account settings — no support call is required.
Is my data deleted when I cancel SurveyMonkey?
Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.
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