Explainer
Runway 3.2MODERATE
Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.
Cancellation steps
Go to https://app.runwayml.com/settings/billing
Open official cancel pageClick Cancel plan
Open official cancel pageProvide any feedback, then select Continue to cancel plan
Open official cancel pageClick Confirm cancellation in Stripe
Open official cancel pageAlternatively, downgrade to the Free plan via Manage Billing > Update Plan > select Free > Continue > Confirm
Open official cancel page
Cancellation policy
Runway bills automatically and renews until you cancel. Notice period: Access continues to the end of the current billing cycle; the subscription does not renew.. At Runway's discretion: a refund may be granted if the subscription was purchased or renewed within the last 30 days and has been unused or close to unused; also for unused credit purchases within 30 days, or for wrong-plan selection (difference refunded). Request it via the help icon AI assistant or by replying to a billing receipt. Apple/Google Play purchases must be refunded through the store.
Cancel anytime by downgrading to Free in Billing settings; the Stripe confirmation must be completed. Paid access continues to the end of the current billing cycle. Refunds are discretionary within 30 days and require the subscription to be unused or nearly unused. No standard free trial — cancel the paid plan before it renews.
Fees & refund rules
| Item | Rule | Source |
|---|---|---|
| Notice period | Access continues to the end of the current billing cycle; the subscription does not renew. | Official ↗ |
| Refund policy | At Runway's discretion: a refund may be granted if the subscription was purchased or renewed within the last 30 days and has been unused or close to unused; also for unused credit purchases within 30 days, or for wrong-plan selection (difference refunded). Request it via the help icon AI assistant or by replying to a billing receipt. Apple/Google Play purchases must be refunded through the store. | Official ↗ |
| Auto-renewal | On | Official ↗ |
| Cancellation method | Web (account settings) | Support ↗ |
| Free trial | No standard free trial — cancel the paid plan before it renews. | Official ↗ |
Dark-pattern watch
No significant dark patterns detected for this service in the current data.
About Runway
Runway is a AI Tools service available in United States. Runway renews automatically until you cancel. Cancellation requires a notice period of Access continues to the end of the current billing cycle; the subscription does not renew.. Refund terms: At Runway's discretion: a refund may be granted if the subscription was purchased or renewed within the last 30 days and has been unused or close to unused; also for unused credit purchases within 30 days, or for wrong-plan selection (difference refunded). Request it via the help icon AI assistant or by replying to a billing receipt. Apple/Google Play purchases must be refunded through the store.
Why Runway scores 3.2/10
Beyond the fees and refund rules, here is how Runway scores on cancellation friction — the six axes that decide how hard leaving really is.
- The cancellation entry point on Runway is easy to find, scoring just 3.6/10.
- Cancellation is quick at roughly 2.4 steps.
- Refund and proration terms are opaque — this axis scores 8.4/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (2.1/10), so the exit is relatively clean.
- No support contact is required to cancel (1.8/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Runway lands at 3.2/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 3.6
- Steps
- 2.4
- Refund visibility
- 8.4
- Confirmation prompts
- 2.1
- Contact support
- 1.8
- Phone
- 0.0
FAQ
Will I keep access after cancelling Runway?
Paid features stay active until the end of the current billing cycle, then the account drops to the Free plan. Projects and assets are kept unless the account is deleted; on Free you cannot create new projects if you already have more than three. Purchased credits remain, but feature availability follows the current plan tier (Free-tier generations are watermarked).
Can I reactivate Runway later?
Resubscribe at any time; projects and assets are retained.
How do I cancel if Runway is billed through Apple or Google?
If billed via Apple, cancel in iPhone Settings > Apple ID > Subscriptions.
Do I need to contact support to cancel Runway?
It cancels in your account settings — no support call is required.
Is my data deleted when I cancel Runway?
Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.
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