Fireflies.ai ◐3.2MODERATE

Fireflies.ai is an AI meeting notetaker that records, transcribes, and summarizes calls across Zoom, Google Meet, and Teams, and cancelling a paid plan means stopping the recurring billing rather than wiping your history. The detail most users miss is that Fireflies sells AI credits as a separate subscription: turning off the main plan does not cancel the credits subscription, so you can still be billed for credits after you thought you had fully left. Treat 'cancel the plan' and 'cancel the credits' as two distinct actions.

Our Friction Score puts Fireflies.ai at 3.2/10 (Moderate). The cancel flow itself is light (2.4/10 on Steps) and no phone call is needed (0/10 on Phone). The one heavy axis is Refund visibility at 8.4/10, and the reason is unusual: the refund is gated by a double condition, not just a time window, which makes the terms easy to misread as a flat 7-day guarantee.

To cancel, open Settings, then Account → Subscriptions, and click Cancel, then confirm. Your access is retained until the end of the current billing cycle. Remember this only stops the plan — repeat the step for the AI credits subscription if you also pay for credits.

Cancel before the renewal date to stop the next charge. If you want a refund, the 7-day window alone is not enough: a monthly plan qualifies only with 3 or fewer meetings recorded, and an annual plan only with 20 or fewer; meet both the time and usage limit for a full refund, otherwise you get a prorated amount or nothing. This double condition is rare among meeting tools, so check your usage before arguing for a refund. Export transcripts you need before access ends. You can resubscribe anytime, but cancelling credits separately is the step people forget.