Explainer
Kajabi 4.3MODERATE
Verified 1 days ago Every cancellation path on this page was last re-verified on 2026-10-02. Cancel flows change — we track them.
Cancellation steps
Open Kajabi and go to Account Settings, then Subscription.
Open official cancel pageSelect 'Change Plan' and choose to cancel or downgrade.
Open official cancel pageConfirm the cancellation to stop auto-renewal.
Open official cancel pageConsider the 'Park' option ($29/mo) to keep data without full cost.
Open official cancel pageKeep confirmation; access lasts until period end.
Open official cancel page
Cancellation policy
Kajabi bills automatically and renews until you cancel. Notice period: Cancel anytime; paid plan remains until the end of the billing period. 30-day money-back guarantee for new users; beyond that, cancellations are not refunded (Park option $29/mo available).
Kajabi cancellation is in Account Settings > Subscription > Change Plan, halting renewal with a 30-day new-user refund. After that there's no refund, though a $29/mo Park plan preserves your data. A free trial is available — cancel before it ends to avoid the charge.
Fees & refund rules
| Item | Rule | Source |
|---|---|---|
| Notice period | Cancel anytime; paid plan remains until the end of the billing period | Official ↗ |
| Refund policy | 30-day money-back guarantee for new users; beyond that, cancellations are not refunded (Park option $29/mo available). | Official ↗ |
| Auto-renewal | On | Official ↗ |
| Cancellation method | Web (account settings) | Support ↗ |
| Free trial | A free trial is available — cancel before it ends to avoid the charge. | Official ↗ |
Dark-pattern watch
No significant dark patterns detected for this service in the current data.
About Kajabi
Kajabi is a SaaS service available in US. Kajabi renews automatically until you cancel. Cancellation requires a notice period of Cancel anytime; paid plan remains until the end of the billing period. Refund terms: 30-day money-back guarantee for new users; beyond that, cancellations are not refunded (Park option $29/mo available).
Why Kajabi scores 4.3/10
Beyond the fees and refund rules, here is how Kajabi scores on cancellation friction — the six axes that decide how hard leaving really is.
- Finding the cancel button on Kajabi takes some digging — it scores 5.3/10.
- Cancellation is quick at roughly 3.7 steps.
- Refund and proration terms are opaque — this axis scores 9.1/10, so you often only learn what you get back at the final screen.
- There are few confirmation prompts (3.2/10), so the exit is relatively clean.
- No support contact is required to cancel (2.7/10).
- Everything can be done online with no phone call (0.0/10).
The net result: Kajabi lands at 4.3/10 on our Friction Score — moderate. Use the verified steps on this page to cancel without hitting every wall.
What the score is made of
- Find entry
- 5.3
- Steps
- 3.7
- Refund visibility
- 9.1
- Confirmation prompts
- 3.2
- Contact support
- 2.7
- Phone
- 0.0
FAQ
Will I keep access after cancelling Kajabi?
Account downgrades or parks at period end; courses and contacts are retained.
Can I reactivate Kajabi later?
Reactivate or un-park from Subscription settings at any time.
How do I cancel if Kajabi is billed through Apple or Google?
If billed via Apple, cancel in iPhone Settings > Apple ID > Subscriptions.
Do I need to contact support to cancel Kajabi?
It cancels in your account settings — no support call is required.
Is my data deleted when I cancel Kajabi?
Cancellation stops billing. Profile and data retention follow the provider’s own privacy policy — check the official terms.
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